Return Policy

Pixerr uses Printful, a professional print-on-demand service, for manufacturing and fulfillment. Marketplace product orders use Pixerr checkout processed securely by Stripe.

Quality Guarantee - What's Covered

We stand behind the quality of every product. If you receive an item that is damaged, defective, or incorrectly fulfilled, we will provide a free replacement or full refund at no cost to you:

• Damaged Products: Item arrives broken, torn, or damaged during shipping
• Defective Items: Print quality issues, manufacturing defects, or product faults
• Wrong Item Received: Incorrect design, size, color, or product type shipped
• Lost in Transit: Package never arrives (based on tracking status and region)

Important: Claims must be submitted within 30 days of delivery (or 30 days after estimated delivery date for lost packages). Please include photos of the issue and your order number.

Note: The product typically does not need to be returned for quality issues. Printful handles replacements or refunds at their expense.

Custom Product Policy - What's Not Covered

All products are custom-made on-demand specifically for each order. Because of this, we cannot offer refunds or exchanges for:

• Changed Mind / Buyer's Remorse: Customer no longer wants the item after ordering
• Wrong Size or Color Chosen: Customer selected incorrect size or color during checkout
• Incorrect Shipping Address: Delivery issues caused by address mistakes provided by customer
• Unclaimed Packages: Customer did not claim package from courier

Please choose carefully! Review your design, size, color, and shipping address before completing your order.

How to Submit a Claim

If you believe you've received a damaged, defective, or incorrect item:

1. Email support@pixerr.com within 30 days of delivery
2. Include your order number and clear photos of the issue
3. Our team will review and respond within 1-2 business days
4. If approved, we'll send a replacement or process a full refund

Return Address & Shipping

The return address is set by default to Printful's fulfillment facility. When we receive a returned shipment, an automated notification will be sent. Unclaimed returns are donated to charity after 30 days.

Wrong Address: If an insufficient address is provided, the shipment will be returned. The customer is liable for reshipment costs once a corrected address is confirmed.

Special Product Considerations

Sealed Goods: Printful does not accept returns of sealed goods (such as face masks) which are not suitable for return due to health or hygiene reasons.

EU Consumer Rights: According to Article 16(c) and (e) of the Directive 2011/83/EU, the right of withdrawal does not apply to goods made to consumer specifications or clearly personalized goods.

Brazil Customers: Customers in Brazil regretting a purchase must contact support within 7 consecutive days after receiving the item with a photo. The withdrawal request will be evaluated to verify the product was not used or destroyed.

This policy shall be governed and interpreted in accordance with English language, regardless of any translations made for any purpose whatsoever.

Questions?

Contact us at support@pixerr.com or hello@pixerr.com