Last Updated: April 13, 2026
Pixerr uses Printful, a professional print-on-demand service, for manufacturing and fulfillment. All orders are securely processed through Pixerr's native checkout system powered by Stripe.
We stand behind the quality of every product. If you receive an item that is damaged, defective, or incorrectly fulfilled, we will provide a free replacement or full refund at no cost to you:
Important: Claims must be submitted within 30 days of delivery (or 30 days after estimated delivery date for lost packages). Please include photos of the issue and your order number.
Note: The product typically does not need to be returned for quality issues. Printful handles replacements or refunds at their expense.
All products are custom-made on-demand specifically for each order. Because of this, we cannot offer refunds or exchanges for:
Please choose carefully! Review your design, size, color, and shipping address before completing your order.
If you believe you've received a damaged, defective, or incorrect item:
The return address is set by default to Printful's fulfillment facility. When we receive a returned shipment, an automated notification will be sent. Unclaimed returns are donated to charity after 30 days.
Wrong Address: If an insufficient address is provided, the shipment will be returned. The customer is liable for reshipment costs once a corrected address is confirmed.
Sealed Goods: Printful does not accept returns of sealed goods (such as face masks) which are not suitable for return due to health or hygiene reasons.
EU Consumer Rights: According to Article 16(c) and (e) of the Directive 2011/83/EU, the right of withdrawal does not apply to goods made to consumer specifications or clearly personalized goods.
Brazil Customers: Customers in Brazil regretting a purchase must contact support within 7 consecutive days after receiving the item with a photo. The withdrawal request will be evaluated to verify the product was not used or destroyed.
This policy shall be governed and interpreted in accordance with English language, regardless of any translations made for any purpose whatsoever.
Contact us at support@pixerr.com or hello@pixerr.com