Privacy Policy

1. Introduction & Scope

This Privacy Policy describes how Pixerr ("we", "us", "our", or "Pixerr") collects, uses, discloses, and protects your personal information when you visit our website, use our services, or interact with us in any way.

This policy applies to:

• Visitors to the Pixerr website and platform
• Users who create accounts on Pixerr
• Creators who sell artwork and products through Pixerr
• Buyers who purchase products through Pixerr
• Anyone who communicates with us

By using Pixerr, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our services.

This is not legal advice. Please consult your own attorney for legal guidance.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Name and username
• Email address
• Password (stored in encrypted form)
• Profile information you choose to provide
• Profile images or avatars

2.2 Billing and Payment Information

When you make a purchase or set up payment processing:

• Billing address
• Payment method information (processed securely through third-party processors like Stripe)
• Transaction history
• Tax identification information (if required for payouts)

Note: We do not store full credit card numbers. Payment information is handled by our third-party payment processors (e.g., Stripe) in accordance with their privacy policies and PCI-DSS compliance standards.

2.3 Usage Data and Analytics

We automatically collect information about how you interact with Pixerr:

• IP address
• Browser type and version
• Device information (type, operating system, screen resolution)
• Pages visited and time spent on pages
• Clickstream data
• Referring website addresses
• Search queries within the platform

2.4 Content Uploaded by Users

When you upload Content to Pixerr:

• Artwork, images, and digital files
• Product descriptions and metadata
• Shop/store information
• User-generated content such as reviews, comments, or messages

2.5 Communications

When you contact us or interact with our services:

• Customer support communications
• Email correspondence
• Feedback and survey responses

3. How We Use Information

3.1 To Operate the Service

• Create and manage your account
• Process transactions and payments
• Facilitate sales between Creators and Buyers
• Display your Content and profile on the Platform
• Enable communication between users

3.2 To Process Payments

• Process purchases and sales
• Facilitate payouts to Creators
• Handle refunds and chargebacks
• Comply with financial regulations

3.3 To Send Transactional Emails

• Account verification and password resets
• Order confirmations and receipts
• Payment notifications
• Important service updates

3.4 For Security and Fraud Prevention

• Detect and prevent fraud, abuse, and illegal activity
• Verify user identity
• Protect the security and integrity of the Platform
• Enforce our Terms of Service and policies

3.5 For Product Improvement and Analytics

• Analyze usage patterns to improve the Platform
• Develop new features and services
• Conduct anonymized analytics and research
• Personalize your experience (e.g., recommended products)

3.6 For Marketing (with your consent)

• Send promotional emails (you can opt out at any time)
• Display targeted advertisements
• Conduct marketing campaigns

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track activity on Pixerr and store certain information. Cookies are small data files stored on your device.

4.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function (e.g., authentication, shopping cart)
• Analytics Cookies: Help us understand how users interact with the Platform
• Preference Cookies: Remember your settings and preferences (e.g., theme, language)
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

4.2 Third-Party Analytics

We may use third-party analytics providers, such as [[ANALYTICS_PROVIDER]], to help us analyze how users use the Platform. These providers may use cookies and similar technologies to collect information about your use of the Platform.

4.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Platform.

5. Sharing of Information

We do not sell your personal information. We may share your information in the following circumstances:

5.1 With Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment Processors: Stripe and other payment processors to process transactions
• Fulfillment Services: Printful and similar services to fulfill physical product orders
• Email Providers: To send transactional and marketing emails
• Hosting Providers: To host and store data
• Analytics Providers: To analyze usage and improve the Platform

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 When Required by Law

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Respond to legal requests (subpoenas, search warrants, etc.)
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or others
• Prevent fraud or illegal activity

5.3 In Business Transfers

If Pixerr is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

5.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or business purposes (e.g., transaction records, tax compliance).

7. Security

We implement reasonable technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. User Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service
• Opt-Out: Opt out of marketing communications or certain data processing
• Restriction: Request restriction of processing of your information

To exercise these rights, please contact us at [[PRIVACY_EMAIL]]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

You can also update your account information directly through your account settings on the Platform.

9. Children's Privacy

Pixerr is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [[PRIVACY_EMAIL]], and we will delete such information.

If you are between 13 and 18 years old, you may use Pixerr only with the consent and supervision of a parent or legal guardian.

10. International Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from those in your country.

By using Pixerr, you consent to the transfer of your information to these countries. We take appropriate safeguards to protect your information in accordance with this Privacy Policy.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect, use, and disclose
• The right to delete personal information (subject to exceptions)
• The right to opt-out of the "sale" or "sharing" of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at [[PRIVACY_EMAIL]].

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)

Your continued use of Pixerr after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [[PRIVACY_EMAIL]]
Mailing Address: [[MAILING_ADDRESS]]